Privacy Policy for SootheBox

Last updated: 07/11/2025

At SootheBox, we care deeply about your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us.

1. Who We Are

SootheBox (“we”, “our”, “us”) is a wellbeing gift brand based in the UK, providing sensory self-care products and gift boxes.

Contact details:
Email: admin@soothebox.co.uk
Address: [insert business address]

We are the data controller for the personal data we collect from you.

2. What Information We Collect

We may collect and process the following types of personal data:

When you visit our website:

  • IP address, browser type, device information

  • How you use our website (via cookies or analytics)

When you make a purchase:

  • Name, billing and delivery address

  • Email address and phone number

  • Payment information (processed securely via [Stripe/PayPal/etc.])

  • Order details and communication history

When you contact us or sign up:

  • Your name and email address

  • Any information you choose to share with us (e.g., feedback or messages)

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you about your purchase or enquiry

  • Send updates, offers, or wellness content (if you opt in)

  • Improve our products, services, and website experience

  • Comply with legal or tax obligations

We never sell or rent your personal information to third parties.

4. Payment Information

All payments are processed securely through trusted third-party payment providers such as Stripe, PayPal, or Shopify Payments.

We do not store or have access to your full credit/debit card details.

5. Cookies and Analytics

Our website uses cookies to enhance your browsing experience and understand how visitors use our site.
You can adjust your browser settings to disable cookies at any time.

We may use Google Analytics or similar tools to collect anonymous usage data (e.g., which pages are most popular).

6. How We Store and Protect Your Data

We take your privacy seriously and use appropriate security measures to protect your data from loss, misuse, or unauthorised access.

Your data is stored securely on encrypted servers and only accessed by authorised personnel.

We keep personal data only as long as necessary to fulfil the purpose it was collected for — such as processing your order or complying with tax obligations.

7. Your Rights

Under UK and EU GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data (“right to be forgotten”)

  • Object to processing or restrict use

  • Withdraw consent at any time (for marketing emails)

To exercise these rights, email us at admin@soothebox.co.uk.

8. Marketing Communications

If you sign up for our newsletter or wellbeing updates, we’ll only send you content you’ve agreed to receive.

You can unsubscribe at any time by clicking the “unsubscribe” link in any email or contacting us directly.

9. Sharing Your Information

We only share information when necessary, for example:

  • With delivery companies to ship your order

  • With trusted service providers (like payment processors or email platforms)

  • When required by law or legal request

All third-party partners are GDPR compliant and handle your data securely.

10. Changes to This Policy

We may update this Privacy Policy occasionally to reflect legal changes or improvements in our practices.

The latest version will always be posted on this page with the updated date.

11. Contact Us

If you have any questions or concerns about how your data is handled, please contact us:
📧 admin@soothebox.co.uk
🌐 www.soothebox.co.uk
📍 tbc

SootheBox — because everyone deserves a moment of calm, including peace of mind about their data.