TERMS & CONDITIONS for SootheBox

Last updated: [Insert Date]

1. Overview

These Terms & Conditions govern your use of the SootheBox website and the purchase of products from us. By accessing our website or placing an order, you agree to these terms.

2. About Us

SootheBox is a wellbeing brand offering curated sensory gift boxes designed to support better mental health and relaxation.

Contact:
Email: [insert email]
Website: [insert URL]
Address: [insert business address]

3. Products

We aim to ensure all product descriptions, images, and prices are accurate. However, small variations may occur as some items are handmade or sourced from small producers.

All products are subject to availability. If an item is out of stock, we’ll contact you with alternatives or a refund option.

4. Orders & Payments

Orders are confirmed once full payment is received.

We accept secure payments through trusted providers such as Stripe, PayPal, or Shopify Payments.

Once your order is placed, you’ll receive an email confirmation.

5. Delivery

We deliver within the UK (and internationally where specified).

Delivery times are estimates only — we’re not responsible for delays outside our control.

If your order arrives damaged or missing, please contact us within 7 days so we can resolve it promptly.

6. Returns & Refunds

We want you to love your SootheBox.
If something isn’t right, you can request a return or exchange within 14 days of delivery, provided the box and contents are unused and in their original condition.

To start a return, email [insert email] with your order number and reason for return.

Refunds are issued once items are received and checked.

For hygiene reasons, some items (e.g. food or skincare) are non-returnable unless faulty.

7. Intellectual Property

All content on this website — including logos, images, text, and designs — belongs to SootheBox and may not be reproduced without permission.

8. Limitation of Liability

We do not accept liability for any indirect or consequential loss.

Products are for general wellbeing and relaxation purposes — they are not a substitute for medical advice or treatment.

9. Privacy

Your privacy is important to us. Please read our Privacy Policy for details on how we handle your data.

10. Governing Law

These terms are governed by the laws of England and Wales, and any disputes will be handled by UK courts.

11. Contact

If you have any questions about these Terms, please contact:
📧 admin@soothebox.co.uk